Account #
Customer # - Account #
 Address1
 Address2
 Balance
 Due Date
 Account Status  Online Payment ID
best live chat
 Welcome to KUA's ebill!

GENERAL INFORMATION

What is KUA eBill?

What can I do with KUA eBill?

Why should I use KUA eBill?

Who can use KUA eBill?

How much does it cost?

How do I contact Customer Service?

FIRST TIME USER INFORMATION REGISTRATION

How do I sign up for KUA eBill?

What information do I need?

How do I register when my name is the second name on the account?

What can I use as my Username?

What is a Display Name?

What can I use as my Password?

Where is my Verification Code?

I can't log in/ my password doesn't work.

How do I change my password?

What if I forget my password?

PAYMENT OPTIONS

Pay online

Pay by phone

Pay by mail

Pay by automatic withdrawal

Pay by recurring credit card

Pay in person

PAYMENT QUESTIONS

Can I access my utility payment history?

I am trying to make a payment online, but am unable to proceed. What's wrong?

How do I change my Pop-up blocker settings?

What is an Auth #?

What do I do if the payment processing system seems delayed or slow while I'm making a payment?

Will I receive confirmation of my payment?

When will you know I paid?

Do I have to pay the full amount of the utility bill?

Can I make payment arrangements?

Will paying online prevent service disconnection?

If my water is already disconnected, will paying online turn it back on?

What about utility bills I pay through the mail?

RECEIVE / VIEW BILL

How do I receive my eBill after I sign up for KUA eBill?

I currently have my bills sent both to me and to a 3rd party. Will that party still get my bills if I sign up for KUA eBill?

How do I change from paper bills to KUA eBill (or vice versa)?

How do I view my current utility bill?

How do I view older bills?

Can I print a copy of my bill?

Why don't I see graphs?

Why is there a graph on my paper bill and not on my KUA eBill?

UPDATING INFORMATION

How do I change my password?

What if I forget my password?

I used to get KUA eBills, but they stopped coming. What happened?

How do I notify you that I'm moving?

SYSTEM REQUIREMENTS

What do I need?

How can I upgrade my computer browser to 128-bit encryption?

How do I know my computer connection is secure?

If my computer is left inactive, how long do I have before I am logged off KUA eBill?

Does KUA eBill work on my Macintosh computer?


GENERAL INFORMATION

What is KUA eBill?

KUA eBill is an online service enabling KUA customers to view and pay bills through the Internet. We are pleased to provide our customers an opportunity to save valuable time and money - no phone calls and no more stamps!  Most customers find electronic billing and payment is easier, faster and more convenient than traditional methods.

back to top



What can I do with KUA eBill?

You can pay your KUA bill online, anytime, using your Visa®, MasterCard®, or Discover®, credit card. You can also view your billing, payment and water consumption histories.

back to top

Why should I use KUA eBill?

KUA eBill is easy, convenient, safe and secure. With KUA eBill, your payments made prior to 2 PM on a normal business day will post to your account that business day.  Payments after 2 PM will post on the next business day.

back to top



Who can use KUA eBill?

Any KUA customer is eligible, with the exception of Commercial accounts with Consolidated Bills. Consolidated Bills require "hands on" payment processing to ensure each individual account is credited for payments made.

back to top



How much does it cost?

It's free.

back to top



How do I contact Customer Service?

You may contact KUA "online", call KUA's Customer Service or visit our walk-in lobby. Our call center is open from 7 a.m. to 6 p.m. Monday through Friday. In addition, our walk-in lobby is open from 7am to 6pm Monday through Friday. Emergency support is available 24-hours a day at (407) 933-9800 or toll-free at (877) 582-7700.

back to top



FIRST TIME USER INFORMATION/REGISTRATION

How do I sign up for KUA eBill?

It's easy! Simply go to our Web site at https://ebill.kua.com and complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you.  You may begin making online payments with your first login.

back to top

What information do I need?

You will need to enter your account number and your customer number. Please include both numbers before and after the dash, including any leading zeros.

back to top



How do I register when my name is the second name on the account?

You may register under the second name on the account.  However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.

back to top

What can I use as my Username?

Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to KUA eBill.

back to top

What is a Display Name?

The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.

back to top



What can I use as my Password? Do you require a combination of letters and numbers?

Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.

back to top



Where is my Verification Code?

A Verification Code is necessary for your initial login to KUA eBill. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call KUA Customer Service Monday through Friday between 7 a.m. and 6 p.m. at (407) 933-9800 or toll-free at (877) 582-7700.  A Customer Service Representative will provide your Verification Code.

back to top

I can't log in/ my password doesn't work.

Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.

back to top

How do I change my password?

You can change your password any time by clicking on Change Profile and then Manage Password.

back to top



What if I forget my password?

You may request a password reminder by selecting "Forgot your password" on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to your email address saved in KUA eBill.

back to top

PAYMENT OPTIONS

Pay online

Go to https://ebill.kua.com. You will need your customer and account numbers to make a payment. To save paper, you can sign up for e-bills.

back to top



Pay by phone

Call KUA Customer Service By Phone Monday through Friday between 7 a.m. and 6 p.m. at (407) 933-9800 or toll-free at (877) 582-7700.  Have your customer and account numbers and credit card ready. You can also access your billing and payment history.

back to top



Pay by mail

Please put your account number on your check and include the payment stub in the return envelope provided or address an envelope to:



Kissimmee Utility Authority

PO Box 850001

Orlando, FL 32885-0096

back to top

Pay by automatic withdrawal from your bank

Please call Customer Service Monday through Friday between 7 a.m. and 6 p.m. at (407) 933-9800 or toll-free at (877) 582-7700 for an application.

back to top

Pay by recurring credit card from your bank

Please call Customer Service or sign in to KUA eBill and select the option "Auto Credit Pay Signup."


back to top

Pay in person



Kissimmee Utility Authority

1701 W Carroll St

Kissimmee, FL 34741

back to top

PAYMENT QUESTIONS

Can I access my utility payment history?

Yes. KUA eBill retains your billing and payment history. Detailed history is available starting July 2007 to present.

back to top



I am trying to make a payment online, but am unable to proceed. What's wrong?

Once you select your payment method and click the Go button, you will be directed to a 3rd party site in order to complete your payment. Make sure to click OK on the message notifying you that you are being redirected. If you still don't see another window with your payment options, your pop-up blocker may not be allowing the payment site to open. Adjust the settings on your pop-up blocker to allow pop-ups from https://ebill.kua.com.

back to top



How do I change my Pop-up blocker settings?




Internet Explorer:
If your pop-up blocker is turned on while trying to make a payment, you may see a notice at the top of your browser window.. The yellow Information Bar at the top of the screen indicates a pop-up was blocked.



Next click on the yellow bar. Select Settings, then More Settings



Under the "Address of Web Site to Allow", type in the address for KUA eBill (you can see the address in your web browser address bar, which is
https://ebill.kua.com). Click Add.



Notice that KUA eBill is now part of the Allowed sites. Click Close. Once the window is closed, click Refresh on your web browser. You should be able to successfully make a payment now.



If you did not get a yellow information bar, you can still turn off pop-up blocker on Internet Explorer 7 or above by clicking Tools on the Menu, then Internet Options, then Privacy and uncheck the "Turn Pop-Blocker On" box. Don't forget to turn it back on when you leave this site.

back to top



Mozilla/Firefox: Go to Tools: Options: Content. If the box labeled "Block pop-up windows" is checked, click on it to clear it. Don't forget to check it after you leave the site.

back to top



Safari: Click the Settings icon in the upper right hand corner (looks like a gear) and then Security. If the box labeled "Block pop-up windows" is checked, click on it to clear it. Don't forget to check it after you leave the site.

back to top



Google Chrome: Click on the Pay My Bill Online link. A little notifier will appear in the lower right corner of your browser. Click it and select "Always show pop-ups from ebill.kua.com".

back to top



Other Browsers: Please see your browsers Help for information on how to turn on/off pop-up blockers. Don't forget to turn pop-up blocking back on after you leave MyBUB.

back to top

What is an Auth # or CVV?

For your protection, credit card authorization numbers are required. This is the 3-digit code on the back of the credit card on the signature line.

back to top



What if the payment processing system seems delayed or slow while I'm making a payment?

Payment processing should be a smooth, quick transaction. However, in the event that it seems slow, it's important to click the Submit button only once. Your payment will be processed, and you will receive a confirmation. Clicking the Submit button multiple times may generate multiple payments, in which case your Financial Institution may choose to hold your funds temporarily.

back to top



Will I receive confirmation of my payment?

After you make a payment with a credit card, a screen confirming successful payment will show the payment card, date, time and amount. You may print a copy of this confirmation screen for your records.

back to top



When will you know I paid?

All online payments before 2 p.m. on a normal business day will show as Pending until posted that business day.  All online payments made after 2 p.m. will show as Pending and be posted on the next business day.

back to top

Do I have to pay the full amount of the utility bill?

Partial payments are accepted. However, if the total amount due is not paid by the due date, the bill is considered delinquent and will be subject to late fees and possible disconnection.

back to top



Can I make payment arrangements?

If your account is in good standing, but you are unable to pay the full amount of the bill by the due date, you may make payment arrangements by calling KUA Customer Service Monday through Friday between 7 a.m. and 6 p.m. at (407) 933-9800 or toll-free at (877) 582-7700.

back to top



Will paying online prevent service disconnection?

You should not pay online if you received a disconnect notice. Call KUA Customer Service at (407) 933-9800 or toll-free at (877) 582-7700.

back to top



If my service is already disconnected, will paying online turn it back on?

You may not pay online to turn your service back on. Call KUA Customer Service at (407) 933-9800 or toll-free at (877) 582-7700 for the total amount due.  Once payment has been made a representative will generate an order for service to be restored.

back to top



What about utility bills I pay through the mail?

All payments made on your account will be viewable through KUA eBill. Please include your customer #, account #, and amount paid with any remittance that is not paid online.

back to top

RECEIVE / VIEW BILL

How do I receive my eBill after I sign up for KUA eBill?

During registration for KUA eBill, you may elect to start receiving eBills. If you choose to receive eBills, you will no longer receive a paper bill. We will notify you by email when your eBill is ready for viewing and paying online.

back to top



I currently have my bills sent both to me and to a 3rd party. Will that party still get my bills if I sign up for eBills?

Do not sign up for eBills if 3rd party Bill Notification needs to be active on your account. Please be aware that paper bills are no longer sent if you sign up for eBills. The 3rd party will still get copies of delinquency notices.

back to top



How do I change from paper bills to eBills (or vice versa)?

If you have already registered and would like to change your billing preference, click on Change Profile, then on Manage Profile, and change your selection in the Receive eBills box.

back to top



How do I view my current utility bill?

When you log in to KUA eBill, you will see the Billing History page. You can click on any of the dates under the Bill Date column to see the details of each bill. If you elected to receive eBills, you will also see the word "View" under the Web Bill column. When you click on any of the "View" links, a separate window will pop up with your eBill.

back to top



How do I view older bills?

We switched to a new billing system in July 2007. You can view the details for any bill from July 2007 to present, by clicking on the appropriate date under the Bill Date column. The details for bills prior to July 2007 are not available for viewing in KUA eBill.

back to top



Can I print a copy of my bill?

Yes. If you receive eBills, click View under the eBill column for the appropriate bill. A separate window will pop up with your eBill. You may print using the printer icon from that window. If you still receive paper bills in the mail, an exact copy of your bill is not available online. You may view your billing details by clicking on the appropriate date under the Bill Date column. You may print using the printer icon in the Billing Detail window.

back to top



Why don't I see graphs?

You need a Flash Player installed on your computer to successfully view the graphs. To get a current version, visit http://www.adobe.com.

back to top



Why is there a graph on my paper bill and not on my KUA eBill?

The graphs that appear on a KUA paper bill are produced by the company that prints the KUA paper bills.

back to top

UPDATING INFORMATION

How do I change my password?

You can change your password any time by clicking on Change Profile and then Manage Password.

back to top



What if I forget my password?

You may request a password reminder by selecting "Forgot your password" on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to the email address saved in KUA eBill.

back to top



I used to get eBills, but they stopped coming. What happened?

We may not have your correct email address. It is very important to update your email address in KUA eBill, especially if you are receiving eBills. To update your personal information, click on Change Profile, then on Manage User Credentials.  You will be able to see any bill that you missed the notification.

back to top



How do I notify you that I'm moving?

We need to get very specific information regarding each move in our service area. Please call KUA Customer Service up to 30 days prior to your move Monday through Friday between 7 a.m. and 6 p.m. at (407) 933-9800 or toll-free at (877) 582-7700.. We will collect the information from you at that time.

back to top



SYSTEM REQUIREMENTS

What do I need?

  • Click "Help" in the Internet Browser menu bar.
  • Then click "About." A window will appear indicating your computer's browser version and the cipher strength.
  • Payers accessing the system with a Macintosh computer using Internet Explorer may not have the full functionality of the drop down boxes.

back to top

How can I upgrade my computer browser to 128-bit encryption?

Visit Microsoft's Internet Explorer site (http://www.microsoft.com/en/u s/default.aspx) or Mozilla's Firefox site (http://www.mozilla.com/en- US/firefox), and download the current version of the browser on your computer. If you use a different browser, go to the home page and update to a version that supports 128-bit encryption. NOTE: After downloading the current browser, you will need to restart your computer to activate the download installation.

back to top

How do I know my computer connection is secure?

To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your Internet browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens about the service, but will be reflected on any screens that will transmit your confidential account information. Another indication of a secure Web site is the web address bar. It will change from http://... to https://... The "s" indicates the hypertext transfer protocol (http) is secure.

back to top



If my computer is left inactive, how long do I have before I am logged off KUA eBill?

If your computer is left inactive for a period of one hour, you will automatically be logged off.

back to top

Does KUA eBill work on my Macintosh computer?

Yes. It works on your Mac, as long as you have a current Web browser installed. Internet Explorer for Mac is not current and will not work on this site.

back to top


Login